Terms & Conditions

IN GENERAL Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. PLACING AN ORDER All orders are subject to acceptance and availability. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order.

In the unlikely event that an item(s) from your order is unavailable, it will NOT be substituted for an alternative product and you will not be charged for the item. In that case if the product is not dispatch as mentioned on the time committed the Refunds will be made by electronic credit charged back to your initial source of payment. www.vannamoda.com will credit full amount back to your credit card account . CANCELLING AN ORDER You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us, in order to receive a refund. Please refer to shipping policy and return policy .To cancel an order  email us at info@vannamoda.com with order reference number. DELIVERY OPTIONS vannamoda.com will update the dispatch detail as soon as the order is shipped. This notice will give you an estimate of the number of days within which your order will arrive. Generally the estimated delivery date is 10-15 working days.  Once shipped it take 3-4 days to deliver the goods. Shipping In India will be much less. In case your delivery is delayed beyond specified time you are advised to contact us by email at  info@vannamoda.com

You can contact us by email with all the details regarding the delivery that is taking longer than the shipping notice estimate. www.vannamoda.com will get back to you with the courier’s tracking number for the shipment and the directions for using this number to learn the status of your shipment. You can also track your shipment  from the option TRACK YOUR ORDER icon on the top most position of the website.

To notify vannamoda about the lost shipment email at order@vannamodawith complete order detail mentioning your phone number and the courier tracking number. The vannamoda will immediately investigate the status of the case and contact you or reship the order again with no additional charges, or else refund your total purchase cost.

Refunds will be made by electronic credit charged back to your initial source of payment. www.vannamoda.com will credit full amount back to your credit card account in case of lost shipment.

For more detail kindly refer to our shipping policy. SIGNING FOR YOUR ORDER All orders are security sealed before leaving our Distribution Centre and under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact our Customer Services team on  as soon as possible or mail at info@vannamoda.com CUSTOMS & DUTY Many countries offer duty-free or reduced duty for importing goods from certain countries. For example, there is no import duty or tax for importing consumer electronics goods from Hong Kong to USA. Many countries offer duty-free allowance for gifts and small quantity imports from most countries.

vannamoda.com will provide the basic export documents and information, including commercial invoice and packing slip, for customs clearance at the designated country,for small to medium shipment using express couriers. vannamoda.com will help buyers minimize their customs duties and will cooperate with them to satisfy their requirements legitimately. However, Vannamoda.com Garment is not responsible for customs duties, fees, and other taxes imposed by the consignee’s or buyer’s countries. Vannamoda.com is also not responsible for informing the customer or consignee about their own country’s import regulations, taxes or duties.

In any circumstances, customs clearance is buyer’s responsibility. Vannamoda.com recommends buyers to consult with their countries’ customs authority before importing any merchandise in large quantity to minimize customs duties and avoid delay. For bulk order kindly order separately to get better prices. All bulk order will be send through proper custom clearance. 

If the shipment is held or impounded by the customs in consignee’s country because the customer or consignee refuses to pay customs fees, duties, or taxes, buyer will assume all additional fees and penalties associated with such an act.

We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days, and offer an exchange on all garments returned within 30 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.

Please note that we can only exchange the same items for a different colour or size. If a different item is required a separate order will have to be made, and the original order processed accordingly.

You should return your items via a secure and insured delivery service (such as UPS/Fed-Ex, DHL etc), as Vannamoda  cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.

We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty by Vannamoda.

For more detail kindly refer to return policy. Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through Vannamoda however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again.
For details on how to return an order, GIFT CARDS Crabrocks  issue gift cards in  USD. Gift card values cannot be transferred into different currencies and purchases in a currency different than the currency of the gift card is not available at this time.

Gift Cards are not redeemable for cash. When products are returned, your original gift card will be credited. There is an expiry time of 24 calendar months after the last use on all gift cards. Gift cards presented after their expiry date will be treated as void and are non-refundable and non-exchangeable.
Gift Cards cannot be bought with another gift card.

Use of the gift card constitutes acceptance of its terms and conditions. If you have any questions about gift cards please contact our Customer Services team on PRICING & PROMOTIONS Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted.
Please note that promotional codes cannot be used in conjunction with any other offer or promotion. DISPUTES In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Indian Law and shall be subject to the exclusive jurisdiction of the Indian Courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby. DATA PROTECTION AND PRIVACY POLICY By using this website, you consent to us:

a) Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.

b) Contacting you by email or telephone in relation to you having placed an order or made an enquiry.

Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

All card data you choose to save within your account for future purchases with us here at vannamoda  is stored securely PROHIBITIONS You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

vannamoda.com reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused. ONLINE SECURITY PREVENTION vannamoda.com takes online fraud prevention very seriously and in doing so performs random security checks on ALL online purchases to protect our genuine customers from online identity theft.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against our Address verification process.
All vannamoda.com online customers may be subject to random security checks. The checks must be complete before we can dispatch your items to you.
In the event that any of your security validation may be incorrect during any random security checks then Vannamoda.com may require additional identification to verify your account.

If you do choose to proceed with any of our online security checks, all information you give will be confidential and any identification received will be destroyed immediately in accordance with PCI compliance. ACCESSIBILITY We are forever trying to improve the accessibility of our site to provide a website that’s available to the widest possible audience by constantly improving usability.
The site displays correctly in current web browsers. If you view our site on an older browser, you may find pages don’t display as intended. We recommend you upgrade your browser to the latest version of one of the following, to get the most from our site.

If you are having trouble viewing any of our videos please ensure that you have the latest Abode Flash Player installed on your computer.
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